Shipping policy

Effective Date: 02/22/2022

Thank you for shopping with House of Huda. Please review this Shipping Policy before placing your order.

Ready-to-Ship Orders

Ready-to-ship orders are generally processed within 24–48 business hours, excluding weekends and holidays.

After processing, standard shipping generally takes an additional 2–5 business days within USA.

Processing time and carrier transit time are separate.

Orders containing stitching, alterations, customization, preorder products, or a combination of ready-to-ship and preorder products may require additional processing time and are not eligible for the standard ready-to-ship timeframe.

Expedited Shipping

Expedited shipping is available for eligible ready-to-ship products.

Orders placed with expedited shipping are generally delivered within 24–48 business hours, provided that:

  • The product is marked ready to ship;
  • The order does not require stitching, alterations or customization;
  • Complete and accurate shipping information is provided;
  • Payment and fraud verification are completed without delay; and
  • The order is placed before the applicable carrier cutoff time;
  • Delivery is within USA.

Expedited delivery estimates exclude weekends, holidays, weather disruptions, carrier delays and addresses outside the carrier’s expedited-service area.

Purchasing expedited shipping speeds up the processing and carrier-delivery timeframe but does not guarantee delivery by a personal event date unless House of Huda expressly confirms a guaranteed delivery date in writing.

Expedited shipping charges are nonrefundable once the order has entered processing or has been transferred to the shipping carrier.

Preorder Orders

Preorder products are not immediately available for shipment.

The estimated processing timeframe displayed on the product page at the time of purchase applies to the order. Most preorder products generally require approximately 6–8 weeks, but delays may occur.

Preorder timelines are estimates and are not guaranteed delivery dates.

Delays may result from:

  • Designer or manufacturer production schedules;
  • Fabric or embellishment availability;
  • Quality-control inspection;
  • Stitching or customization;
  • International transit;
  • Customs processing;
  • Carrier delays;
  • Weather;
  • Holidays; or
  • Circumstances outside House of Huda’s reasonable control.

A delay does not automatically cancel an order or create an automatic right to a refund. Cancellation and refund eligibility are governed by our Return and Refund Policy.

Event Dates

Customers are responsible for ordering sufficiently in advance of weddings, Eid, travel, parties and other time-sensitive events.

An event date provided by the customer is noted for reference only and does not constitute a guaranteed delivery date unless House of Huda expressly confirms the guarantee in writing.

House of Huda is not responsible for replacement purchases, missed events, travel expenses or other indirect losses resulting from delivery delays.

Shipping Confirmation and Tracking

Customers will receive tracking information after the order has been transferred to the shipping carrier.

Tracking may take up to 48 hours to update after a shipping confirmation is issued.

Shipping Addresses

Customers are responsible for providing a complete and accurate shipping address at checkout.

House of Huda is not responsible for delays, failed deliveries or losses caused by:

  • Incorrect or incomplete addresses;
  • Missing apartment or suite numbers;
  • Incorrect postal codes;
  • Address changes submitted after fulfillment has begun; or
  • Failure to collect a package.

An address-change request is not effective unless House of Huda confirms the change in writing before shipment.

Additional shipping charges may apply when an order must be reshipped because of incorrect customer-provided information.

Delivery

An order is ordinarily considered delivered when the shipping carrier records the package as delivered to the address provided at checkout.

Customers should contact House of Huda promptly if tracking shows delivery but the package cannot be located.

Customers should also check with household members, neighbors, building management and the shipping carrier.

House of Huda will reasonably assist with carrier inquiries but cannot guarantee reimbursement for packages confirmed as delivered by the carrier.

Lost or Delayed Packages

Carrier delays may occur after an order has shipped.

House of Huda does not control carrier transit times and is not responsible for delays caused by the carrier, customs, weather or other circumstances outside our control.

A package is not considered lost until the applicable carrier completes its investigation or formally confirms the loss.

Any replacement, store credit or refund will be considered only after the carrier investigation is completed.

Damaged Packages

Customers should report packages that arrive visibly damaged within 48 hours of delivery.

Please retain:

  • The shipping box or mailer;
  • The shipping label;
  • All original packaging; and
  • The complete merchandise.

Clear photographs and an unedited video may be required.

Do not wear, wash, alter or repair the item while the claim is under review.

International Orders

International customers are responsible for all customs duties, import taxes, brokerage fees and other government or carrier charges unless expressly stated otherwise at checkout.

House of Huda does not control customs processing times.

Refusing a package, failing to collect it or refusing to pay customs charges does not automatically qualify the order for a refund.

Any approved credit may be reduced by:

  • Original shipping charges;
  • Return-to-sender fees;
  • Customs charges;
  • Carrier fees;
  • Handling expenses; and
  • Applicable restocking fees.

Refused and Unclaimed Packages

Refusing delivery or failing to collect a package does not automatically cancel the order.

Unauthorized returns and refused packages are handled according to our Return and Refund Policy.

Customers may be responsible for return shipping, reshipment, customs, handling and other expenses incurred by House of Huda.

Combined Orders

When an order contains both ready-to-ship and preorder products, the complete order may ship together after all products become available.

House of Huda may ship products separately at its discretion.

Additional shipping charges may apply when a customer requests separate shipments.

Contact Us

Questions about shipping may be submitted to:

Email: support@houseofhuda.com
Text: 832-248-7242