Policies
HOUSE OF HUDA POLICIES
Effective Date: 02/22/2022
This page provides a general overview of House of Huda’s store policies. By placing an order, customers agree to our official written policies, including our Return and Refund Policy, Shipping Policy, Terms of Service, Privacy Policy, Product Disclaimer and Stitching Policy.
Orders and Cancellations
A cancellation request is not effective unless House of Huda confirms the cancellation in writing.
Sending an email, text message, voicemail, social-media message or payment dispute does not automatically cancel an order.
Preorder, customized, stitched, altered and made-to-order products may become final sale once sourcing, processing, cutting or stitching begins.
Please review our official Return and Refund Policy for complete cancellation rules.
Returns and Exchanges
Regular-price ready-to-ship products may be eligible for return for store credit only, provided all conditions in our Return and Refund Policy are met.
Approved eligible returns may be subject to:
- A 10% restocking fee, with a minimum fee of $15;
- Nonrefundable original shipping charges;
- Customer-paid return shipping; and
- Inspection before store credit is issued.
Preorder, customized, stitched, altered, sale, clearance and promotional products are final sale except where a verified material defect, incorrect item or applicable law requires a remedy.
Please refer to our official Return and Refund Policy for full details.
Product Characteristics
Many products sold by House of Huda include machine embroidery, hand embroidery, beads, sequins, stones, pearls, appliqué, lace and other delicate embellishments.
Due to the nature of bulk production, handwork, stitching and international transit, minor finishing characteristics may occur.
The following are not ordinarily considered manufacturing defects:
- Loose, extended or untrimmed embroidery threads;
- Interior thread ends, knots or embroidery backing;
- Minor displacement or loss of a limited number of beads, sequins, pearls or stones;
- Slight irregularities in handwork, embroidery or motif placement;
- Unfinished edges on unstitched fabric;
- Minor removable chalk or tailoring marks;
- Slight differences in color, texture, dye lot, sheen or embroidery placement; and
- Reasonable variations associated with handcrafted or bulk-produced garments.
A genuine substantial manufacturing defect or incorrect item will be reviewed under our Return and Refund Policy.
Shipping
Ready-to-ship orders are generally processed within 24–48 business hours, excluding weekends and holidays.
After processing, standard shipping within the United States generally takes an additional 2–5 business days.
Eligible ready-to-ship orders placed with expedited shipping are generally delivered within 24–48 business hours, subject to product eligibility, payment verification, carrier cutoff times and carrier service availability.
Preorder timelines shown on product pages are estimates and are not guaranteed delivery dates.
Please review our official Shipping Policy for complete shipping terms.
Event Dates
Customers are responsible for ordering sufficiently in advance of weddings, Eid, travel, parties and other time-sensitive events.
An event date provided by the customer is for reference only and does not create a guaranteed delivery obligation unless House of Huda expressly confirms a guaranteed delivery date in writing.
A customer’s event date passing, plans changing or decision to purchase another outfit does not automatically create a right to cancel, return or refund an otherwise conforming order.
Stitching and Customization
Customers requesting stitching, alterations or customization are responsible for providing accurate measurements and complete instructions.
Reasonable tailoring tolerances may occur.
Once cutting, stitching or customization begins, the order may no longer be cancelled or returned except in the case of a verified substantial workmanship error attributable to House of Huda.
Please review our Stitching Policy for complete details.
Care Instructions
Embroidered, embellished and formal garments should be handled carefully and professionally dry-cleaned unless the product states otherwise.
House of Huda is not responsible for damage caused by washing, soaking, direct ironing over embellishments, improper dry cleaning, perfume, snagging, friction, alterations, improper storage or normal wear.
Payment Disputes
Customers are encouraged to contact House of Huda and allow a reasonable opportunity to review and resolve any concern before initiating a payment dispute.
House of Huda may provide order records, policy disclosures, communications, tracking, delivery confirmation, photographs and other relevant evidence to payment processors and financial institutions when responding to a dispute.
A payment dispute does not automatically cancel an order, authorize a return or permit a customer to retain unpaid merchandise.
Contact
Questions may be submitted to:
Email: support@houseofhuda.com
Text: 832-248-7242