Shipping policy
Shipping & delivery
Effective October 30, 2026
These terms apply to ready-to-ship and preorder outfits, including sale, stitched and custom-sized outfits. Formals Under $200 has separate terms and is excluded.
U.S. customers
- Ready to ship: Free standard U.S. delivery in 2–5 business days.
- Preorders: Free standard U.S. delivery within 6–8 weeks.
- No import duties or hidden fees. Any applicable sales tax is shown at checkout before payment.
Delivery estimates start when your order is placed. Business days exclude weekends and holidays. If a carrier requests an import payment for a regular U.S. order, contact support@houseofhuda.com before paying so we can resolve it.
International customers
Shipping and applicable duties are calculated at checkout. Review the total for your destination before paying. Where duties are already included in the displayed price, checkout reflects that inclusion. Applicable taxes are also displayed at checkout.
The 2–5-business-day ready-to-ship delivery estimate applies to U.S. orders. International transit times vary by destination and shipping service. Preorder delivery is estimated at 6–8 weeks; customs processing or international transit may add time. Contact us before ordering if you need a destination-specific estimate or an outfit for a particular event.
Orders with both ready-to-ship and preorder items
Items may ship together when the preorder is ready, with estimated delivery in 6–8 weeks. For ready-to-ship delivery in 2–5 business days, place those items in a separate order. Standard U.S. shipping is free on both orders.
Expedited delivery
Expedited shipping is available for eligible ready-to-ship orders when offered at checkout. Select a service and review its cost and estimated delivery before paying. Expedited shipping does not shorten the 6–8-week preorder estimate. Contact us before ordering for a time-sensitive event or special alteration.
Tracking and delivery details
We send tracking information when your order ships. Tracking can take up to 48 hours to update. Please provide a complete delivery address; contact us immediately if a correction is needed. An address change is confirmed only when we accept it before shipment. Reshipping after an incorrect address may incur a shipping charge.
Delivery times are estimates. Designer production, holidays, customs processing, weather and carrier delays can affect arrival. We do not guarantee a personal event date unless confirmed in writing. We will help investigate a lost or delayed parcel; contact us if tracking shows delivery but you cannot find your package.
Damaged or incorrect orders
Contact us within 48 hours of receiving your order. Keep the packaging, labels and complete outfit, and send your order number and clear photos. Do not wear, wash, alter or repair the item while we review it. See our return policy for the claims and return process.
Returns and cancellations
Refusing delivery or failing to collect a parcel does not automatically cancel the order. Contact us for return authorization. Accepted returns receive the full amount paid for the returned items as store credit, with no restocking fee. Store credit never expires and is transferable. Request a return within 48 hours of receipt and ship it within 24 hours of authorization. The customer pays return shipping unless we sent an entirely wrong outfit, subject to applicable law. Cancellation eligibility follows our return policy.
Contact
Email support@houseofhuda.com or text 832-248-7242.