Pre-order dates listed on our website are estimates and as such are not guaranteed. Pre-order shipping will ideally take 5-6 weeks, dates are subject to change without notice and can delay shipping further, by 2-3 weeks. By placing a pre-order you agree to the shipping terms and that any requests for refunds will not be approved, unless the delay has exceeded more than 3 weeks.
Orders will be processed within 2-3 working days and shipped out as standard delivery in USA. Please ensure to check the dispatch information in the product page, as some of our products have different dispatch dates. Please note all orders are dispatched from our warehouse Monday to Friday. Orders are not dispatched on Saturday or Sunday.
We currently DO NOT PROVIDE international shipping.
You will be provided with a tracking number via email when your order has been shipped. Please refer to the shipping company's tracking methods with your tracking number to see where your package is.
To be eligible for a return your item must be unused and in the same condition that you received it with all tags and original packaging complete. Should your return be accepted, your amount will be refunded within 10-14 business days from when we confirm receipt for your item.
For more information, kindly refer to our RETURN POLICY page.
You can choose to cancel all Non-Ready to Ship products, only if done within 24 hours of placing it and emailing our support team at firstname.lastname@example.org. We will initiate 100% refund amount and confirmation of the same will be sent to you via e-mail. Please note Ready To Ship orders are not eligible for cancellations as they are dispatched within 24-48 hours of the receipt of order.
We do not refund shipping charges or reimburse return shipping charges.
If the return reason is other than defective, shipping error or incorrect items, then a restocking fee of $15 will be deducted from any refunds, credit notes or exchanges.
Responsibility & Accountability
- If you intend to return a purchase, you do have a statutory duty to take reasonable care of our goods. Such goods remain your responsibility until they reach us in the same condition to when you received them.
- All returns will be inspected upon being received, please refrain from damaging the goods during inspection or whilst trying them on for size, including the original packaging and labels/tags.
- We do not accept liability for any goods which do not reach us. We therefore advise that any goods which are returned are done so using a recorded delivery service and proof of postage is retained. We reserve the right to refuse a return or exchange in the event of damage being caused to our goods.
- It is your responsibility to ensure you're aware of our returns policy and we will not take any liability or offer any flexibility for noncompliance with this policy.
- Majority of our products are hand embroidered and therefore fragile in their usage whilst having a 5%-10% variation possibility. By placing an order on our website, you accept the possibility of variation in comparison to the images provided on this website.
- Please note product embellishments may get displaced and this is not regarded as a fault but is due to the nature of the work. These garments should be worn with care.
- Please note that all clothing products sold on this website are recommended to be dry-cleaned. We will not be responsible for any claims resulting due to damage caused by washing using another method or claims for variation / and or beading/sequences displacement.