Refund policy

Effective October 30, 2026

These terms apply to ready-to-ship and preorder outfits, including sale, stitched and custom-sized outfits. Formals Under $200 has separate terms and is excluded.

Returns for full store credit

Accepted returns receive the full amount paid for the returned items as store credit, with no restocking fee. Store credit never expires and is transferable. This includes eligible sale, stitched, customized and custom-sized outfits.

How to return an outfit

1. Email support@houseofhuda.com within 48 hours of receiving your order. Include your order number and reason for return. Your request must be sent within this window; our reply may arrive later.
2. Wait for written authorization and the return address. Once authorized, hand the parcel to the carrier within 24 hours and keep the shipping receipt and tracking number. Creating a shipping label alone does not count as shipping the return.
3. Return the complete outfit in the condition described below. We inspect it before issuing store credit.

Required condition

Return the complete outfit unworn, unused, unwashed, unaltered and undamaged, with all original tags and security ribbons attached and intact. Include every piece, accessory and original packaging. No wear and tear, makeup or other stains, tears, rips, snags, odors, pet hair or missing pieces are accepted.

Do not wear, wash, dry-clean, alter, repair or remove tags while a return or product concern is being reviewed. Returns that do not meet these conditions, or are unauthorized or late, may be rejected and sent back.

Return shipping

The customer arranges and pays for return shipping. House of Huda does not provide or pay for return labels unless an entirely wrong outfit was sent; in that case, contact us for a prepaid return label before shipping. This does not limit any remedy required by applicable law. Use a tracked service, pack the outfit securely and keep proof of shipment. Customer-paid return postage is not reimbursed.

Your store credit

After inspection and acceptance, we issue credit for the full amount paid for the returned items after discounts, including applicable tax paid on those items. We deduct no restocking or handling fee. If the entire eligible order is returned and accepted, any original shipping charge paid to House of Huda is also included in the credit.

Accepted returns receive the full amount paid for the returned items as store credit, with no restocking fee. Store credit never expires and is transferable. To transfer unused credit, email support@houseofhuda.com with the recipient’s name and email address. We verify the credit owner’s request and arrange the transfer.

Store credit is not a cash refund or a refund to the original payment method, except where required by applicable law.

Incorrect or materially defective items

Inspect your order on arrival and email us within 48 hours with your order number, clear photos of the complete outfit and the issue, and photos of the packaging and shipping label. Keep all pieces and packaging. We may request further evidence and inspection before arranging a repair, replacement, store credit or another remedy required by law. Our product and garment-care information explains normal variations in designer and embellished garments; it does not exclude material defects.

Cancellations and delivery

Request a preorder cancellation within 24 hours of purchase, before sourcing, stitching, customization or fulfillment begins. A cancellation is confirmed only when we accept it in writing. Ready-to-ship orders may enter fulfillment quickly; contact us immediately if you need a change.

Delivery estimates and event dates follow our shipping policy. Refusing delivery, not collecting a parcel or sending an unauthorized return does not automatically cancel an order or qualify it for a refund.

Your rights and support

These voluntary return conditions do not limit rights required by applicable consumer law or mandatory market-specific terms shown at checkout, including applicable cancellation, refund or defective-goods rights. Contact us so we can review the appropriate remedy.

Email support@houseofhuda.com or text 832-248-7242. Please include your order number. Returns go only to the address in your written authorization.